The ChallengeThe challenge for Home Instead East Brisbane was to meet compliance requirements for Federal and State legislation, ensure its East Brisbane office met Work Health & Safety and Fire Safety standards, and that all of its employees, including those in the field and based in client’s homes were properly inducted and trained on what to do in an emergency. During the Global Pandemic it was also imperative that employees had access to an online learning portal to ensure required education and training could be completed without bringing in external trainers, which could increase the possibility of spreading infection.
The PlanSafe SolutionAustralian Compliance Management recommended the implementation of PlanSafe, a product that would ensure Home Instead East Brisbane received:
- site-specific, interactive Emergency Evacuation Diagrams for its premises.
- a site-specific Emergency Management Plan highlighting strategies to implement in the event of any kind of emergency, together with roles and responsibilities of staff and visiting contractors e.g. those with specific roles such as Chief Warden, Warden, or members of the Emergency Planning Committee.
- an online learning platform specifically designed for comprehensive induction and ongoing training for employees, a library of 70 emergency services certified videos for Employees, First Responders and Wardens, and all customised to Home Instead’s requirements.
- capability for local managers and the national franchise manager to monitor learning outcomes online, produce internal reports on employee compliance, and produce on the spot reports for auditors and assessors.
As the Client Care Coordinator of Home Instead East Brisbane, I approached Australian Compliance Management as we needed up to date Evacuation Diagrams, an Emergency Management Plan, and an online learning solution for first response and warden training. One of our difficulties is that the majority of our staff operate in the field, so we need to ensure they are well inducted and knowledgeable about fire safety and emergency management before they begin their face to face work with clients.
PlanSafe has provided accurate, interactive Evacuation Diagrams, a comprehensive Emergency Management Plan, and a great range of online learning products. I can keep everything I need for external audits or evaluations in one place. Australian Compliance Management met all of our needs with the introduction of PlanSafe.Shenee Cave — Client Care Coordinator for Home Instead East Brisbane
Through access to the PlanSafe online learning Portal, ACM offers its clients flexible and cost-effective delivery of education and training for their employees and contractors.
“We enjoy removing the complexities of all the varying regulations and provide one simple concise solution that becomes part of the culture and not just a document hidden in a drawer.”Mark Slade — CEO of Australian Compliance Management