Home Instead East Brisbane


Client Journey, Client Journey - Aged Care,


Safe & Compliant


Shenee Cave


Home Instead Senior Care is a trusted global network of locally-owned and independently operated senior care franchises – all of which provide exceptional care and trusted services.  Home Instead provides a broad range of in-home care for ageing Australians including personal assistance, companionship, dementia, palliative and respite care, and transport services. Like every other business in Australia, Home Instead is required to meet legislated requirements and standards related to Work Health & Safety, Fire Safety and Emergency Management.

The Challenge

The challenge for Home Instead East Brisbane was to meet compliance requirements for Federal and State legislation, ensure its East Brisbane office met Work Health & Safety and Fire Safety standards, and that all of its employees, including those in the field and based in client’s homes were properly inducted and trained on what to do in an emergency.  During the Global Pandemic it was also imperative that employees had access to an online learning portal to ensure required education and training could be completed without bringing in external trainers, which could increase the possibility of spreading infection.

The PlanSafe Solution

Australian Compliance Management recommended the implementation of PlanSafe, a product that would ensure Home Instead East Brisbane received:
  • site-specific, interactive Emergency Evacuation Diagrams for its premises.
  • a site-specific Emergency Management Plan highlighting strategies to implement in the event of any kind of emergency, together with roles and responsibilities of staff and visiting contractors e.g. those with specific roles such as Chief Warden, Warden, or members of the Emergency Planning Committee.
  • an online learning platform specifically designed for comprehensive induction and ongoing training for employees, a library of 70 emergency services certified videos for Employees, First Responders and Wardens, and all customised to Home Instead’s requirements.
  • capability for local managers and the national franchise manager to monitor learning outcomes online, produce internal reports on employee compliance, and produce on the spot reports for auditors and assessors.
By implementing the PlanSafe product, Home Instead East Brisbane has now achieved its goals of streamlining their documentation, document storage and training processes for fire compliance.  They have had their evacuation diagrams updated, and their site-specific training designed to include how to evacuate clients safely from their homes in an emergency.


As the Client Care Coordinator of Home Instead East Brisbane, I approached Australian Compliance Management as we needed up to date Evacuation Diagrams, an Emergency Management Plan, and an online learning solution for first response and warden training.  One of our difficulties is that the majority of our staff operate in the field, so we need to ensure they are well inducted and knowledgeable about fire safety and emergency management before they begin their face to face work with clients.

PlanSafe has provided accurate, interactive Evacuation Diagrams, a comprehensive Emergency Management Plan, and a great range of online learning products.  I can keep everything I need for external audits or evaluations in one place.  Australian Compliance Management met all of our needs with the introduction of PlanSafe.

Shenee Cave — Client Care Coordinator for Home Instead East Brisbane


Australian Compliance Management (ACM)

Utilising PlanSafe, ACM helps businesses become and remain compliant with all aspects of Building and Workplace Fire Safety.

“We enjoy removing the complexities of all the varying regulations and provide one simple concise solution that becomes part of the culture and not just a document hidden in a drawer.”

Mark Slade — CEO of Australian Compliance Management

Through access to the PlanSafe online learning Portal, ACM offers its clients flexible and cost-effective delivery of education and training for their employees and contractors.